Shop policies

Posted by at 2:09 PM
Welcome to Funky Box Studio!
Here you'll find lots of types of cardboard / card stock / paper / kraft gift boxes and other packaging supplies, but also lots of other paper goodies such as gift tags, coasters, envelopes, table numbers, various die cuts and much more! We can even make custom size boxes if your order is for over 100 pieces!
Let's make it funky!

HOW TO ORDER:
You can order directly from our online Etsy shop here or send us a direct mail at funkyboxstudio@gmail.com 

HOW TO PAY
PayPal is the easiest way for both seller and buyer. 
On our Etsy shop, PayPal accounts are not obligatory. Do choose the PayPal option during checkout and after you submit your order click the "Pay Now" button. Scroll down and you will find the option to pay with a credit or debit card without having a PayPal account.

SHIPPING POLICIES
Shipping will be carried either by a courier or Priority Mail. 
* Please make sure you provide a correct and full delivery address.
* Your order will be sent within 3 - 5 business days after we have received your payment. However, it also depends on the quantity you order. Please take into consideration that personalized items require a bit more time to process. Still, we will be in constant contact and you will be informed every step of the way.
* Usually it takes between 5 - 21 days for an order to reach the destination, but some delays can occur due to customs. Please note that buyers are responsible for any custom charges.
*Please let us know if you'd like to add insurance on the delivery. We are not responsible for any lost or damaged international order. 

REFUNDS AND EXCHANGES
Personalized items sales are final. We will make sure that our photos and details are as accurate as possible and we will provide you with a photo-sample of the final personalized product requested before working out the full order. From the point when you give your approval, the Payment and Shipping policies will follow.
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For non-personalized items sales, Funky Box Studio applies the 10 days refund policy:
* returns must be made within 10 days after receiving your order
* for returned items that show signs of damage and for products that are sent back after 10 days from receipt, a refund will not be issued
* please take into consideration that buyers are responsible for shipping and handling charges of returning items back to us
* refunds will be issued promptly as soon as the products are received safely and without any damages
* we advise you to send your return with insurance and delivery confirmation. We are not responsible for any lost or damaged packages.

ADDITIONAL POLICIES AND FAQs
* Every item can come in any number higher than the one listed, but not smaller. One listing is considered a sample, so if you would like to first check a sample, please purchase one listing.
* All boxes will be shipped flat.
* Funky Box Studio aims to please, so don't hesitate to customize the listed products as you wish and we'll make it happen - colors, type of cardboard, writing, symbols, but also sizes and styles! However, for custom sizes and styles we can have them done only if the order is for over 100 pieces. Please keep in mind that all these extras come with an extra charge.
* Please allow us 1 day to respond due to time zone and other unforseeable reasons.
* For large numbers of an item ordered, Funky Box Studio offers discounts!
* Please contact us via email at the address listed below for further information and details for your orders.


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